About Us

Sandy's Imports is a family-owned business located in Sacramento, California, specializing in authentic Mexican candy, pottery, home décor, cookware, fiesta supplies, and artesanías. What started as a passion for sharing Mexican culture and traditions has grown into a trusted destination for customers across the United States and beyond.

We take pride in offering a carefully selected collection of products imported from Mexico, bringing authentic flavors, craftsmanship, and traditions directly to our customers. Whether you're shopping for a special celebration, decorating your home, or searching for your favorite Mexican treats, we are committed to providing quality products, competitive pricing, and exceptional customer service.

If you're in the Sacramento area, we invite you to visit our store and explore our growing selection in person. We look forward to serving you both online and in-store.

Shipping Policy

When will my order ship?

Most orders are processed and shipped within 1–2 business days. Orders ship Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.

FREE SHIPPING

Orders placed using a Free Shipping promotion or coupon will be shipped using our standard shipping service. Delivery times typically range from 2–5 business days depending on your location. If you need your order sooner, we recommend selecting an expedited shipping option at checkout.

Where do you ship?

We currently ship throughout the United States and internationally.

Please note that we do not ship to P.O. Boxes. To avoid delays, please provide a valid physical address when placing your order.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Sandy's Imports is not responsible for packages delayed, lost, misdelivered, or returned due to an incorrect or incomplete shipping address provided by the customer.

If a package is returned to us because of an incorrect address, additional shipping charges may apply to reship the order. If the customer chooses not to have the package reshipped, only the product cost may be refunded. Original shipping charges are non-refundable.

Please review your shipping information carefully before submitting your order.

How do you ship?

We ship using trusted carriers including USPS, UPS, and FedEx. Carrier selection may vary depending on the shipping method selected, package size, and destination.

How much is shipping?

Shipping costs are calculated in real time based on your location, package weight, and selected shipping method. To view shipping rates, simply add items to your cart and proceed to checkout.

Are shipping charges refundable?

Shipping charges are non-refundable once an order has been shipped.

Out of Stock Items

While we make every effort to maintain accurate inventory levels, occasionally an item may become unavailable after an order has been placed.

If an item in your order is out of stock, we will attempt to contact you using the phone number provided at checkout. If we are unable to reach you within a reasonable timeframe, the unavailable item will be refunded and the remainder of your order will be shipped to avoid unnecessary delays.

If your order consists entirely of out-of-stock items or the unavailable item prevents us from fulfilling the order, the order may be canceled and refunded in full.

We reserve the right to cancel any order if a product is unavailable, discontinued, or cannot be fulfilled within a reasonable timeframe.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at 916-868-4261.

To assist with the claims process, please save all packaging materials and provide clear photos of:

• The damaged item(s)
• The inside packaging
• The outside shipping box
• Any visible shipping labels

Once we receive the requested information, we will review the claim and work with the shipping carrier to determine the appropriate resolution.

Refunds & Returns

Can I cancel my order?

Orders may be canceled only if they have not yet been processed or shipped. If you need to cancel an order, please contact us immediately at 916-868-4261.

Returns & Exchanges

Due to the nature of many of our imported, seasonal, food, and fragile products, all sales are generally considered final.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Our team will review the issue and work with you to find an appropriate solution.

If you have questions about a product before purchasing, we encourage you to contact us prior to placing your order.

Carrier Delays & Delivery Issues

Once an order has been shipped and accepted by the carrier, the carrier assumes responsibility for transporting and delivering the package.

While we work hard to process and ship orders quickly, Sandy's Imports is not responsible for delays caused by shipping carriers, weather conditions, natural disasters, transportation disruptions, carrier service interruptions, high shipping volumes, or tracking system errors.

Delivery dates provided by USPS, UPS, and FedEx are estimates only and are not guaranteed. Unexpected delays may occur during transit and are outside of our control.

If your package experiences a significant delay, we recommend contacting the shipping carrier directly using your tracking number. We will gladly assist when possible, but carrier-related delays do not qualify for shipping refunds or order cancellations once the package has been shipped.